Moo Music Stowmarket, Debenham &
Moo Doo Terms & Conditions
Please read the following Terms and Conditions before proceeding with your booking:
Payments can be made by BACS, Cash or Cheque.
Payment is preferred by BACS, details to be requested.
Cash: If you are paying by cash please provide the correct amount.
Cheque: Please write child/rens name/s on the back of the cheque.
Refunds and Cancellations
Moo Music Stowmarket, Debenham and Needham Market are under no obligation to refund or transfer your money in the event that the event doesn’t happen for any reason other than Moo Music being unable to partake.
In the instance that the Moo Music leader is unwell or unable to attend for any reason other than adverse weather or the venue being un-useable at late notice, another Moo Music Leader may cover the Moo Doo if they are available or you will receive a refund of all monies paid to Moo Music Stowmarket, Debenham and Needham Market.
Moo Music Stowmarket, Debenham & Needham Market are under no obligation to refund Moo Doos that may be missed by local adverse weather when the venue and environs are safe and accessible and the Moo Doo goes ahead. We regret that we are unable to offer a refund or catch up session in the event of adverse conditions local to yourselves preventing you from attending the Moo Doo. Moo Music Stowmarket, Debenham & Needham Market are under no obligation to refund or offer a free Moo Doo in the event adverse weather conditions have forced the scheduled venue to be closed.
Video and Photography
Whilst the family atmosphere we encourage at classes means that parents, grandparents and friends should feel very comfortable taking photographs or video footage, we would ask that everyone remains sensitive to the feelings of others and always stop filming should they be asked to do so and not replicate any materials unless given permission to do so. In all instances the decision of the Moo Music Stowmarket, Debenham & Needham Market Class Leader is final and you may be asked to leave if you refuse.
Moo Music Stowmarket, Debenham & Needham Market expressly forbids the right to reproduce any part of our lessons in any form (e.g. on the internet, DVDs, photographs etc). Anyone suspected of continually filming or photographing the lessons for any purpose of publication will be asked to stop filming and leave the current and all future sessions.
All Moo Music Stowmarket, Debenham & Needham Market photography, logos and illustrations are the copyright of Moo Music Limited. Any scanning or reproduction of any of the above without our written agreement will be regarded as being in breach of our copyright and dealt with accordingly.
Moo Music Stowmarket, Debenham & Needham Market reserves the right to use photographs from classes for publicity purposes if you have agreed for us to do so. However, in each instance we will always endeavour to inform you first.
Moo Music Stowmarket, Debenham & Needham Market cannot be held liable for the actions of third parties, and, therefore excludes to the fullest extent possible by law, any liability arising from a breach of this section headed ‘Video and Photography’ by any party.
All property (including prams) left at venues or in entrance halls or outside, is left at your own risk. Moo Music Stowmarket, Debenham & Needham Market cannot accept any responsibility for the loss or damage of any personal possessions.
Should your child or the accompanying adult have, or develop, any known or suspected medical condition you must please consult your doctor before bringing them to the session and inform your Moo Music Stowmarket, Debenham & Needham Market Class Teacher either via the email address provided on the local website or SMS. All information received is treated with the strictest confidence and sensitivity.
We recommend that you never bring your child to class if they have any kind of contagious illness including: diarrhoea, chicken pox, impetigo, conjunctivitis, an ear infection or a bad cold. Please wait until the doctor has given you the all clear before returning to classes.
In the instance of sickness and/or diarrhoea your child must have been clear of all symptoms for at least 48 hours before attending a class.
Nappies and Changing your Baby
Always change your baby on the floor using a suitable changing mat or on baby changing stations provided at the venues. Do not use any raised areas such as benches, trolleys or tables. This is to prevent babies from rolling onto the floor from high surfaces which can easily happen and is extremely distressing for all concerned.
Please take all your used nappies away with you unless a clearly marked bin has been provided. Never leave nappies in an open bin (including those within the venue grounds).
Withdrawal of Service
Moo Music Stowmarket, Debenham & Needham Market may, at its own discretion, refuse entry of a customer to its sessions if it is felt that the customers behaviour is unreasonable and Moo Music Stowmarket Debenham & Needham Market may ask customer to not return if their child’s/ren’s behaviour consistently prevents others enjoyment or in order to safeguard other children attending the session.
Whilst it is our policy that we endeavour to ensure you always have the same teacher, we cannot guarantee this as teachers fall ill, leave etc. Unfortunately we cannot always give advance warning when this may happen and, whilst we always try to limit it, it is a necessary part of our commitment to quality.
Exclusion of Liability
In the absence of any proven negligence, lack of due diligence or breach of duty by your Class Leader(s); Moo Music Limited; its franchisees or employees, the participation of you; your spouse/partner; child or those in whose care you have placed your child for the purpose of attending or observing Moo Music Stowmarket, Debenham & Needham Market music, singing and movement classes is done so entirely at your and their own risk.
Moo Music Stowmarket, Debenham and Needham Market reserves the right to change the Terms and Conditions at any time and without prior notice.